Privacy Notice

Feed Donkey places a huge amount of importance upon the privacy of our customers and partners important to the running of our business. Our responsibilities and how we go about meeting them is laid out here.

This privacy notice should be viewed in conjunction with its partnering policy documents, our Terms and Conditions and Cookie Policy.

Definitions

TermDescription
Feed DonkeyThe Feed Donkey App and its related websites and services, owned by Donkey Digital Ltd in the United Kingdom with its employees, subcontractors and sub-processors
The AppThe Feed Donkey application provided through the Shopify App Store
App UserPerson who has installed the application on their Shopify storefront and in doing so created a user account on app.feed-donkey.io
Website VisitorA visitor to our website resources, this individual may or may not be an App User
PartnerAny external service provider
Data SubjectWebsite Visitors or App Users
Customer SupportFeed Donkey Customer Support Team

General Principles

  • We only process or store data that is necessary for The App to function and provide the service as advertised.
  • We fully respect our clients right to data privacy, we track website visitors but not in the form of personally identifiable information & we analyse this traffic from an aggregated and anonymised viewpoint.
  • We do not and will not ever sell Website Visitor or App User Data.
  • We do not share any Website Visitor or App User data to 3rd parties unless we have gained expressed permission to do so by the App User.
  • App Users have the right to know what specific data is stored relating to them and what this is used for.
  • App Users have the right to be forgotten by asking Customer Support to remove all the data that Feed Donkey holds about them.
  • Feed Donkey will never share the data of on App User with another, unless expressed permission has been gained beforehand to do so.

Partners and Service Providers

Service CompanyCountryPrivacy Framework
Google AnalyticsGoogle LLCUSUS-EU Privacy Shield
Swiss-U.S. Privacy Shield
Google WorkspaceGoogle LLCUSEU-U.S. Privacy Shield
Swiss-U.S. Privacy Shield
CustomerlyCustomerly LtdIEGDPR Information
DPA agreement
SendGridTwilio Inc.USEU-U.S. Privacy Shield
Swiss-U.S. Privacy Shield
Shopify PartnersShopify Inc.CAEU-U.S. Privacy Shield
Swiss-U.S. Privacy Shield
AWSAmazon Web Services, Inc.USEU-U.S. Privacy Shield
Swiss-U.S. Privacy Shield
MongoDB CloudMongoDB Inc.USEU-U.S. Privacy Shield
Swiss-U.S. Privacy Shield

Data Stored and Purpose by Data Subject

Web Page Visitor

Collected DataPurposeService Provider
Analytics TrackingTo analyse visitors to www.feed-donkey.io and our listing page on apps.shopify.com to improve user experience and increase conversion rate. Session data is aggregated and anonymised.Google Analytics
Customer support dataTo enable both customers and potential customers to communicate with the Feed Donkey Customer Support TeamCustomerly
Contact data and comms historyTo provided a better quality of support by being able to refer to previous conversationsCustomerly
Contact data and comms historyTo provided a better quality of support by being able to refer to previous conversationsGmail
Email contact infoTo provide updates regarding operational status when subscribing to these from status-monitor.feed-donkey.ioAmazon Web Services (SES)

App User

Table to illustrate

Collected DataPurposeService Provider
Analytics trackingTo analyse usage statistics within the application in order to improve user experience. Session data is agreggated and anonymisedGoogle Analytics
Customer support dataTo enable both customers to communicate with the Feed Donkey Customer Support TeamCustomerly
Contact data and comms historyTo provided a better quality of support by being able to refer to previous conversationsCustomerly
Contact data and comms historyTo provided a better quality of support by being able to refer to previous conversationsGmail
Contact info and store infoShopify provides information and statistics about stores have installed the app and their payment history in order for app partners to manage their service provision effectivelyShopify Partners
Email notificationsIn order to send transactional emails about subscriptions and also to drive alerts about feed statusSendGrid
App functional dataCollected store data plus all user and profile configuration data used for core app functionsAmazon Web Services

Data Access Boundaries

The data of one App User or the Shopify store is not shared with another App User or the Shopify store.

The App functions by copying and synchronising product data to an externally hosted environment. Feed Donkey users can only access the feed data and configuration information for the stores that they have added to the App.

Data Security

Feed Donkey constantly reviews the measures in place to ensure that data security is commensurate with the sensitivity of the data that we handle.

Email Communication

By installing the App the Subject gives consent to receive the following email communications from us:

  • Service related or transactional emails. These may be service related emails that have been configured in the Alerts administration panel to notify of service continuity issues.
  • Billing or subscription level related notifications

By subscribing to the email updates on the App’s status monitor resource the Subject gives consent to receive:

  • Email updates to notify of changes in the known operational status of www.feed-donkey.io and app.feed-donkey.io

Subject Rights

Breach Notification

Feed Donkey will inform all Subjects in the event that it is known that their data has been compromised through the App. We will action this no more that 72 hours after a known breach.

Right to Access

The vast majority of data held about you – you can access without the need to request it. Should the Subject require access to part of the data that cannot be accessed through any other means – this can be requested from our Customer Support Team.

Right to be Forgotten

Every subject has the right to request that all their data be removed from resources in the control of Feed Donkey. Personal data can be can be removed by sending a request to the Customer Support Team. Data will be removed as far as is reasonably possible within our legal and financial accounting obligations.

Jurisdiction

Feed Donkey is a product of Donkey Digital Ltd, Registered in the United Kingdom, Company Number 12030494

Email address: info@feed-donkey.io